Refund policy

Every OREVYX mask is printed after you order it, so our policy is built around made-to-order production. All requests go through support@orevyx.shop. There is no self-serve returns portal; please email us and we will take it from there.

Cancelling your order

You can cancel free of charge within 24 hours of ordering. After that your mask has gone into production and we can no longer cancel it.

Damaged, defective or wrong item

Please check your order as soon as it arrives. If anything is defective, damaged or not what you ordered, email support@orevyx.shop within 14 days of delivery with a photo. We will send a free replacement or refund you in full, whichever you prefer. You do not need to send the item back.

Lost, stolen or damaged in transit

If you added Shipping Protection at checkout, loss, theft and transit damage are covered, as described in our Shipping Policy. Email us and we will arrange a free replacement or a full refund.

Changed your mind

You can return an unworn mask within 30 days of delivery. It must be unworn, unwashed and in its original packaging. Email support@orevyx.shop to request a return; once we approve it we will send you the return address. You pay the return shipping. Items sent back without an approved request cannot be accepted.

Hygiene

A mask is worn over the face, so for hygiene reasons we cannot accept a return on any mask that has been worn or washed, even within the 30 days. This does not affect your rights if the mask arrives defective, damaged or incorrect, which is covered above.

Refunds

Once we have approved your request, or received and inspected a returned item, we will let you know the outcome. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we approved your refund, email support@orevyx.shop.